Our people create amazing holidays and travel experiences and are waiting to help you. The moves come as travel industry trade body Abta has called on the Government to consider “extraordinary” support measures for travel businesses as a result of the Covid-19 outbreak. "First one is the health and safety and the second is the financial security so what we decided to do was introduce a peace of mind guarantee on selected holidays. I waited patiently due to the outbreak of corona virus but after nothing after 2 months contacted the cruise line and found out that Hays had received the money back at the beginning of April. To see all content on The Sun, please use the Site Map. According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart. Hays were excellent in managing my expectations and explaining how TUI were working and when we could expect a refund. ... Telegraph Travel has contacted Hays Travel … No problem amend your holiday or cancel and receive a full refund up to 6 weeks before travel Book Today - ZERO Deposit - Followed by 9 monthly direct debit payments of £160 pp ♦ Private Message us ♦ Pop us a comment ♦ Call us - 01626 770385 See More Loveholidays and Virgin join Ryanair with dire feedback as the worst big firms for refunds, while Travel Counsellors, Jet2 and Hays Travel gain customers' applause We ranked firms by taking the percentage of those who had a 'great' experience with the company and subtracting the percentage who had a 'poor' experience to give a 'net experience score'. Most travel insurers are unlikely to offer a refund if your holiday hasn’t officially been cancelled by an airline or booking provider. Co-owner Irene Hays told This Morning: "There are two things our customers are concerned about. We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. Hays Travel hit the headlines after taking over 550 Thomas … Always used hays and always been fine but when it comes to trying to get your money back its a different matter. “If the tour operator isn’t willing or able, we’re giving it [refund to … Keel Square, SR1 3HA, Registered Office: The deal has only been made with certain airlines and hotels, so customers have to look for trips labelled with the guarantee on their website. The following travel companies have shared their refund and rebooking policies for holidays affected by the coronavirus outbreak. View our online Press Pack. Irrespective of whether they have received payment from their suppliers in quick time, they keep it for a 6 weeks period then add on the statutory 14 days. AE of Telford writes: “When our holiday, booked with Hays Travel, was cancelled we were offered the same holiday for next year. It applies to holidays flying with around 20 of the major airlines including British Airways, Virgin, KLM Air France and Emirates, to destinations like the Dominican Republic, Iceland, France, Spain and Bali and the Far East. John Hays said the firm lost £400,000 in a single day and the loss was not sustainable The travel company which bought Thomas Cook shops when it collapsed is … The travel agent and … These Booking Conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of 25 Vine Place, Sunderland, Tyne and Wear, SR1 3NA ("we" or "us"). We asked for a refund, instead. Registered Office: Gilbridge House, Keel Square, Sunderland, Tyne and Wear, SR1 3HA Whether the job with Hays Travel Ltd. pays 100% commission or not, may not be the point of this question. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. The 50 best and worst travel firms for cancellation refunds: Ryanair and … For customers who prefer a refund rather than rearranging their holiday for a later date, Hays said: “We’ll fight for them to get one.”. Well we have a full refund 2 weeks ahead of when it was expected. Recommended Provider, the company has now given us a firm commitment to put their customers first and provide cash refunds without quibble. Registered Office: Sections of this page. Hays Travel is the UK’s Largest Independent Travel Agent. If you are unable to travel because of the Coronavirus you are entitled to a refund. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. Please note that you will need the six-character verification code we sent by email or text message. Booking Terms and Conditions. "As long as they let us know six weeks before they are due to travel. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. "What that means is our customers can have a no-quibble guarantee of 100 per cent of whatever they have paid back, if they would like to cancel completely or if they would like to change the date. Hays Travel has “stood its ground” to tour operators not issuing customer refunds – opting to pay out to clients and then seek reimbursement from suppliers, according to boss John Hays. Hays Travel already think this new confidence boost is being well received by customers, reportedly seeing web traffic boom in the last month alone. Hays Faraway offer a range of insurance policies from single trip to multi-trip and family to single traveller policies. Sunderland, Jump to. Hays move to ask staff to take voluntary leave or reduce their hours has come as thousands of people cancel holiday plans due to fears of catching or spreading the virus. For other inquiries, Contact Us. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. Did Hays Travel refund customers during the coronavirus crisis? If you are unable to travel because of the Coronavirus you are entitled to a refund. Refund Credit Notes were introduced as a sort of IOU to help travel companies avoid a cash-flow crisis when they were forced to refund so many holidays at the same time. Hays Travel has … At the moment we are experiencing significant delays in receiving these refunds from some of our suppliers due to the volume of people requesting … Tyne and Wear, SR1 3NA. BRITS who are unsure whether to go on holiday this summer are being offered the chance to cancel their trip up to six weeks before they go with one travel agent. Revealed: The 53 best and worst travel firms for coronavirus cancellation refunds - with Ryanair near the bottom and Hays Travel, Airbnb and Jet2 at … But one travel company has guaranteed a full refund on some holidays for their customers. Our travel consultants can inform you of the policies which we offer and inform you of the prices before you make the decision to choose our insurance policy. 149 talking about this. News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. “Our offer to acquire all 20 shops was agreed, as was the retention of approximately 100 employees, late Friday afternoon.” Hays Travel Limited. “Hays Travel had been contacted and made an expression of interest. We asked for a refund, instead. We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. To inquire about a licence to reproduce material, visit our Syndication site. We are working hard to administer all refund requests from our suppliers. BRITS who are unsure whether to go on holiday this summer are being offered the chance to cancel their trip up to six weeks before they go with one travel agent. We have been operating for 40 years with nearly 600 branches across the country. Travellers are now being urged to check the terms and conditions of their travel insurance to see what it means for their trip, with fears growing that thousands of people may not be able to claim any money back. 25 Vine Place, Sunderland, Hays Travel is the largest independent travel retailer in the UK. Hays Travel will buy all of Thomas Cook's British travel agent shops, potentially saving up to 2,500 jobs and providing a rare boost for high streets across the UK. Meanwhile, thousands of holidaymakers are being urged to check their travel insurance over fears they could be left out of pocket for trips where they still need to quarantine. Hays Travel have made some "challenging decisions" in the wake of the coronavirus outbreak which its founders say is a "major crisis" for the travel industry. Government say 14 days to issue refund so told on day 10 that its been processed to then find it was processed on day 14 then its 3-5 working days till clear in bank so why not process as stated on day 10 and it would have been with in 14 days. ", Her husband and co-owner John Hays added: “We're fairly sizeable and we negotiated with selected airlines, quite a lot of the big airlines, to work with us to offer this guarantee.". World’s most celebrated sites fail to impress tourists on TripAdvisor, Brits to be welcomed back to Majorca & Ibiza before other nationalities, Travellers arriving in UK without Covid test fined £500 then let into country, Fuming locals slam tourists still coming to Cornwall - with some from GERMANY, Brits warned of UK summer hols only this year - here are the best deals, ©News Group Newspapers Limited in England No. Tyne and Wear, When our holiday (20th May) was cancelled we explicitly told Hays travel we didn't want the offer of a voucher and insisted on full refund. We are working hard to administer all refund requests from our suppliers. That said, as a Which? There is always at least one trader who is liable for the proper performance of all the travel services … The government has promised to protect RCNs issued up to 31 December 2020, so if the travel company fails, customers with credit notes will get their money back from the Atol scheme. Hays Travel is a different animal to the souped-up, debt-fuelled, bonus-happy beasts of the City, such as Thomas Cook and Carillion. The interviewer would like to know if you are happy with being paid solely on your performance and results. Many travel based roles are highly commission based. Hays Travel refund policy Hays Travel deceive their customers with respects to the time it takes them to reimburse you due to COVID-19. The UK's Largest Independent Travel Agent. Some customers waited as long as six weeks to get their money back, so Hays Travel could have performed a little better. Gilbridge House, For travellers heading to a country on this list from July 10, they won’t need to quarantine when they return to the UK, but it doesn’t mean Brits won’t have to quarantine when they arrive at their chosen destination. The Package Travel Regulations mean those who have booked package trips including accommodation and travel are entitled to a full refund within two weeks of a cancellation … Hays Travel - the UK's largest independent travel agent - has its head offices in Sunderland and bosses John and Irene Hays appeared on … For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Comments are subject to our community guidelines, which can be viewed, Hays Travel has launched a 'Peace of mind guarantee' on package breaks, The policy will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart, being urged to check their travel insurance, Independent Press Standards Organisation (IPSO). 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